Returns

In accordance with § 56 (1) of the Law of Obligations Act, the customer has the right to withdraw from the contract within 14 days from receiving the goods. The returned goods must be unused, undamaged, and in their original packaging.

To return the goods, please submit a return request in free form to the email address [email protected] within 14 days from receiving the goods. The return request must include the customer’s name, the product name, and the invoice or order number.

When returning the goods, please use a parcel terminal and keep the document received upon posting as proof of posting, as we cannot take responsibility for the products until they have been returned to us.

The postage costs for returning the product/products are borne by the customer, unless the reason for the return is non-compliance with the order or a defective product.

Parcel terminal for returns:

  • Return: Sisbond.com.
  • Parcel terminal: Smart Post Haabersti Rimi terminal.
  • Phone number: +372 555 133 94.